Evolving from IQ to EQ to CQ in Recruitment

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Have you ever been confused or discouraged when you’ve discovered that a new hire isn’t fitting in, is not performing as expected or is not who you thought they were? What happened? …”their resume showed they had the IQ and technical skills”… “they displayed the emotional intelligence (EQ) we were testing for in the interview.” Where did they fall off the rails? In our leadership…

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